Parchment Perk Privacy Policy
At Parchment Perk, we are committed to protecting the privacy and security of the personal data we collect from our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our coffee shop, calligraphy studio, workshops, bespoke gifts, event space, art supplies retail, and our online platform.
Parchment Perk is located at: 34 The Shard, London Bridge Street, Floor 1, London, Greater London, SE1 9SG, UK.
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Data You Provide Directly: This includes information you provide when you make a purchase, book a workshop, register for an event, sign up for our newsletter, make inquiries, or order bespoke items. This may include your name, email address, phone number, physical address (for shipping bespoke items or workshop materials), payment information (processed securely by third-party payment processors), and any specific preferences or requirements you communicate.
- Transaction Data: Details about purchases you make, including the products or services acquired, date and time of transaction, and payment method used.
- Usage Data: Information about how you interact with our online platform, such as IP addresses, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This helps us understand visitor behaviour and improve our site.
- Communication Data: Records of correspondence if you contact us directly via email, phone, or contact forms on our site.
2. How We Use Your Information
We use the collected information for various purposes, primarily to:
- Provide and Manage Services: To process your orders, bookings for workshops or events, fulfil requests for bespoke items, and manage your participation in our services.
- Communicate with You: To send you confirmations, updates about your orders or bookings, respond to your inquiries, and provide customer support.
- Improve Our Offerings: To understand how our services are used, conduct analytics, research trends, and enhance our product range, workshop content, and overall customer experience.
- Marketing and Promotions: To send you newsletters, promotional offers, and information about new products, workshops, or events that may be of interest to you, based on your consent where required. You can opt out at any time.
- Security and Fraud Prevention: To detect and prevent fraudulent transactions and activities, ensuring the security of our services and customers.
- Compliance with Legal Obligations: To adhere to applicable laws, regulations, and legal processes.
3. Legal Basis for Processing Personal Data (GDPR)
We rely on the following legal bases for processing your personal data under the General Data Protection Regulation (GDPR):
- Contractual Necessity: Processing is necessary for the performance of a contract with you, such as fulfilling orders for coffee, pastries, art supplies, workshop bookings, or bespoke gifts.
- Legitimate Interests: Processing is necessary for our legitimate interests (or those of a third party), provided your fundamental rights do not override these interests. This includes improving our services, marketing activities (where consent is not required), preventing fraud, and ensuring the security of our operations.
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as subscribing to our marketing newsletters. You have the right to withdraw your consent at any time.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as tax and accounting requirements.
4. Sharing and Disclosure of Information
We do not sell your personal data to third parties. We may share your information in the following limited circumstances:
- Service Providers: We work with trusted third-party service providers who assist us in operating our business (e.g., payment processors, shipping companies for bespoke items, website hosting, analytics providers, email marketing services). These providers only have access to the personal data necessary to perform their functions and are obligated to maintain its confidentiality and security.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our customers or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. We use secure servers, encryption, and strict access controls. However, no internet transmission or electronic storage method is 100% secure, so we cannot guarantee absolute security.
7. Your Data Protection Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
8. Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
9. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, your data, or would like to exercise any of your data protection rights, please contact us:
- Parchment Perk
- 34 The Shard,
- London Bridge Street,
- Floor 1,
- London, Greater London,
- SE1 9SG, UK
Thank you for trusting Parchment Perk.